Property Damage Appraisers (PDA), the nation’s leading independent damage appraisal firm, has expanded its guaranteed same-day and next-day damage estimates for standard auto claims to more than 200 cities across the United States, the company announced in a release.
PDA developed this expedited service to help its clients deliver outstanding customer service by processing claims faster. The company initially launched same-day and next-day service to 11 pilot markets in August 2018, and since has expanded the offering across its national team of appraisers, the company said.
“In today’s fast-paced business environment, our clients are always looking for ways to close claims faster,” PDA CEO Tom Dolfay said in the release. “PDA not only leads the industry in damage estimate cycle times, but we’re the only independent appraiser that offers a guaranteed same-day and next-day service program.”
Since launching that program, PDA has averaged an appraisal cycle time of just over four hours for same-day service assignments. The company is able to deliver completed damage estimates so quickly thanks to its proprietary Optimizer tool, which analyzes claim data and dispatches the closest qualified appraiser to a damaged vehicle, the company said.
After assigning a claim to PDA, clients are notified if it’s eligible for same-day or next-day service. Same-day service guarantees a completed damage estimate by the end of the day it’s assigned, while next-day service guarantees an estimate by the end of the next business day. Delivery times for both services are backed by a money-back guarantee.
“We continue to redefine the value an independent appraisal firm can offer by consistently delivering fast, accurate damage estimates across the country,” Dolfay said. “Same-day service is proving to be a powerful tool that helps our clients reduce downtime, lower costs, close claims faster and improve the customer service experience.”