SLK Global Solutions announced it will offer customized tax services for commercial mortgage servicers through its Real Estate Tax Service Platform (RETS). Tax services will be customized based on the size and individual needs of the servicing portfolio, the company said in a press release.
RETS is used by commercial and multifamily servicers, including two of the top five commercial/ multifamily servicers in the nation.
“Customers are starting to realize that the one-size-fits-all model for tax services only benefits the vendor and leaves them with a substandard service,” Larry Leon, vice president/sales of RETS at SLK Global Solutions, said in the release. “Every portfolio has its own unique set of challenges, so the tax service provider needs to be flexible in its approach to servicing customers.
“I’ve had conversations with many banks, credit unions, and loan servicers who feel neglected by their current tax service provider and want to be provided with a solution that works for their needs,” Leon added.
The company executive also felt that the one-size-fits-all model just focuses on large loan servicers. As a result, RETS customizes its services to the individual company's needs at the outset of each client relationship. This platform has the ability to smartly adapt to the servicer's processes.
“Some of the other tax service providers have done their best to commoditize the industry in an attempt to increase profits, but there are still companies like SLK Global that are willing to go above and beyond to provide quality service to their clients,” said Dustin Smith, senior vice president of sales. “Partners must be able to tailor their services and platform to seamlessly integrate with each client’s processes, timelines and existing reporting styles.”