Property Damage Appraisers, Inc. (PDA) has been a leader in the appraisal industry since 1963. The company is moving quickly into 2020 with a commitment to both provide clients with reliable appraisals and further enhance the business, according to a release from PDA.
PDA completes more than 420,000 appraisals a year, all while focusing on elevating the customer experience and innovating service delivery through both client-facing and backend state-of-the-art technology. To support the company's growth and enhance client services, the company moved into its new headquarters in Fort Worth, Texas.
PDA's national presence of more than 250 locations serves all of America's appraisal needs, no matter the size of the equipment, property or automobile, including specialty and complex heavy equipment that operates on land, sea or in the air, the release stated.
PDA is well-equipped to appraise everything from residential or commercial buildings to all types of specialty and heavy equipment like cranes, mining equipment, agricultural equipment, boats, RVs and tractors.
"PDA takes pride in every appraisal we write. Maintaining our industry-leading speed is certainly a priority, but immediacy never compromises our accuracy or consistency," PDA CEO Tom Dolfay said in the release. "Clients trust the PDA brand name throughout the entire appraisal process because of our keen focus on providing the best customer service experience possible. The faster we provide an appraisal service whether auto, home or commercial property and equipment, means that our client's customers can get back into their homes quicker and businesses will have minimized business interruption.”
During the second half of 2019, PDA focused their efforts on:
- The brand's National Optimizer tool which matches the most qualified appraiser for anything, anywhere, as quickly as possible, nationwide.
- PDA's new customer-facing Text to Schedule technology rolled out creating efficiencies and enhanced customer experience.
- The company completed its system-wide implementation of Xactware's property claims estimating solution, Xactimate. The product allows PDA to harness Xactimate to enhance and streamline property claims workflows, increase consistency, and offer clients even shorter cycle times than its existing five-day service.
“Additionally, clients will have reduced storage costs and the ability to make educated decisions on their equipment as quickly as possible, saving both time and money," Dolfay added.