Morningstar Credit Ratings, LLC confirmed its MOR RV1 residential vendor ranking for ServiceLink Valuation Solutions, LLC, a subsidiary of Fidelity National Financial, as a residential vendor in the asset valuation market. The Morningstar forecast for the ranking is “stable,” according to a release from Morningstar Credit Ratings.
ServiceLink incorporates strong vendor-selection criteria and vendor-rating protocols in its platform that effectively measure vendor performance and this is reflected in the company’s execution of key performance indicators pursuant to service-level agreements with its clients, the release said. The company has developed a scoring system to monitor and measure performance and product quality, enabling senior management to assess capacity and workflow to meet or exceed client benchmarks, while developing technology enhancements to better serve its clients. With the rollout of its EXOS platform, the company now offers mobile technology that streamlines the appraisal scheduling process.
EXOS includes a real-time calendar, allowing the customer to schedule an appraisal date that is convenient. Appointment details are sent to the appraiser, and the appraiser’s profile and picture are sent to the customer for validation and security. The customer receives educational information regarding the appraisal process as well, the release said.
The company has established a multilevel risk-mitigation culture that includes internal audits, quality control, self-risk assessment methodologies, and compliance resources. An independent third-party audit to review compliance with the appraisal independence requirements of the Dodd-Frank Act is also part of the process.