Fannie Mae has awarded Computershare Loan Services “STAR Performer” status for general servicing, Computershare announced in a release. In its report, Fannie Mae also awarded Computershare a “green” rating for all four assessment areas: investor reporting and accounting, loan administration, customer service and collections.
Fannie’s Servicer Total Achievement and Rewards (STAR) Program is reserved for “top performing servicers” and provides recognition by assessing their processes, quality control, reporting, training and personnel.
“We’re delighted to have won such a high accolade from such a respected voice in our industry,” Computershare Loan Services CEO Tom Millon said in the release. “Our new status as a recognized STAR Performer reflects Computershare’s commitment to high standards, as well as our focus on supporting our clients and their customers.
“I’m very proud of the efforts made by our team across the country to improve service every day, and I know we’ll all be determined to ensure that next year’s report awards us even better scores,” Millon added.