SLK Global Solutions, a leading provider of comprehensive products and solutions driven by technology for the mortgage, title and banking industries, announced that the company has launched a Real Estate Tax Servicing (RETS) solution for the mortgage loan servicing industry catering to both commercial and residential portfolios, according to the company’s release.
The platform’s innovative technology coupled with SLK’s 16 years of domain expertise allows the establishment of customizable fee structures, adaptive solutions and superior customer service.
“Property taxes still pose a significant challenge for mortgage servicers and many are laboring under the misconception that they have limited options for finding support from a trusted third party,” SLK Global Solutions Tax Division President Scott Friberg said in the release. “For too long, the servicing industry has been held hostage by too few tax servicing firms that are operating on legacy systems with little to no flexibility to meet individual client’s needs. Furthermore, they lost that customer service touch that meant so much in the past. Servicers were forced to patronize them as there were limited options in the marketplace. We’re breaking that trap with an expert offering.”
Friberg said that in addition to a thorough understanding of the complex tax assessment protocols and procedures in use by the various jurisdictions across the country, RETS would offer the servicing industry three unique advantages that servicers have not enjoyed in the past:
- Real time customer service related specifically to the property tax process. When servicers call SLK Global Solutions with a question about property taxes they will be connected to an actual expert immediately. Clients even have the option of an instant chat feature that is built into the RETS website portal. The RETS team has a collective 100+ years of experience and are available via phone call or online chat when servicers need them;
- Thought out pricing that actually makes sense. While SLK Global offers a range of services to the industry, pricing for its products is determined on the specific needs of its customers, including their portfolio size and lending habits; and
- RETS as a platform can be customized to the specific needs of the servicer. Every firm approaches the business differently, so why should they all be forced to use the same functionality? Enhancements and modifications can be made to the RETS platform to meet specific requirements.
“It’s time the servicing industry gets control, especially of those functions, like property tax services that they must outsource to industry experts,” Friberg said. “RETS is our answer to the servicer’s desire for more control, better pricing, higher quality and a better partner than they have had in the past.”