That’s the question that came to mind when Doug Smith, chief executive officer of Best Brands Corp. took the National Settlement Services and Compliance Summit stage for the day two keynote address. Through personal insight and genuine enthusiasm, Smith walked the audience through his steps of happiness. Forgiveness, gratitude, faith, optimism, flexibility and openness are traits that most everyone wants to work toward, but are they virtues found in the appraisal industry that could lead to professional happiness?