Jamie Smith-Liggins, founder of Notary Access Association, presented at the National Notary Association (NNA) 2014 Conference in Phoenix, Ariz. October Research, LLC attended her workshop, “Control the Signing Table: Troublesome Signers and Situations” and learned how to make the closing process as pleasant as possible.
“We are aware that proper planning is important,” Smith-Liggins said. “We have to prepare. We have to be professional and provide good customer service. That’s going to go a long way to diffusing problems.”